Support

We’re here for account help, billing questions, pairing issues, and anything blocking you from Better Wine, Together!

Email us

hello@winos.lol

We aim to reply within two business days. Include your account email and whether you subscribed on the web (Paddle) or through the App Store / Play Store.

Common requests

• Cancel or refund (web): manage through the Paddle receipt email / customer portal, or write us at hello@winos.lol.
• Cancel (Apple): Settings → Apple ID → Subscriptions → winos.lol. Apple handles App Store refunds.
• Partner pairing: open Couple in the app, or email us with both account emails.
• Delete account / data: use Settings → Delete account, or email hello@winos.lol with subject “Delete my account”.
• Privacy: see our Privacy Policy.
• Terms: see our Terms of Use.

Self-serve help

Browse the Knowledge Base for pairing, scanning, cellar, and billing guides. Product updates live on the Blog.

App Store support URL

This page is the canonical support destination for App Store Connect and Google Play: https://winos.lol/support