winos.lol
Support
We’re here for account help, billing questions, pairing issues, and anything blocking you from Better Wine, Together!
Email us
We aim to reply within two business days. Include your account email. The iPhone app is free. Web subscriptions, if you have one, are Paddle.
Common requests
- Cancel or refund (web): manage through the Paddle receipt email / customer portal, or write us at hello@winos.lol.
- Partner pairing: open Couple in the app, or email us with both account emails.
- Delete account / data: in the iPhone app, open You → Delete account. Or email hello@winos.lol with subject “Delete my account”.
- Privacy: see our Privacy Policy.
- Terms: see our Terms of Use.
Self-serve help
Browse the Knowledge Base for pairing, scanning, cellar, and billing guides. Product updates live on the Blog.
App Store support URL
This page is the canonical support destination for App Store Connect and Google Play: https://winos.lol/support